Terms & Conditions
The Lifestyle Access Limited
1. Introduction
Welcome to The Lifestyle Access Limited (“Company,” “we,” “our,” “us”). By accessing or using our website and mobile application (the “Platform”), you agree to be bound by these Terms & Conditions (“Terms”).
2. Definitions
Platform: The website and mobile application owned and operated by The Lifestyle Access Limited.
Users: Any individual or entity registered on the Platform.
Venues: Nightclubs, bars, and establishments listed on the Platform.
Promoters: Third-party users who facilitate event promotions and bookings.
Bookings: Reservations made through the Platform.
Third-Party Payment Provider: The external payment processor handling financial transactions.
3. Jurisdiction & Governing Law
These Terms are governed by the laws of England and Wales. Users may have additional consumer rights under their local laws which these Terms cannot override.
4. User Accounts & Registration
– Users must register an account to access key Platform features.
– Users must provide accurate, up-to-date information and are responsible for safeguarding login credentials.
– We reserve the right to suspend or terminate accounts at our discretion.
5. Minimum Age Requirement
The Platform is only available to users who are 18 years or older. By registering, you confirm you meet this requirement.
6. Payment Terms
– Payments are processed via a Third-Party Payment Provider.
– Funds are temporarily held before transfer to the relevant venue or promoter.
– The Company may charge a platform/service fee, disclosed at checkout. This fee is nonrefundable unless otherwise stated.
– We are not liable for disputes between users and venues/promoters. Chargebacks may lead to account restrictions.
7. Refunds & Cancellations
This Platform operates under a global refund policy. By confirming a booking, users agree to the following terms:
General Ticket Bookings:
– All ticket purchases are non-refundable unless the event is cancelled.
– Refunds are not issued for personal scheduling conflicts or travel issues.
– Booking/service fees are non-refundable under any circumstances.
– Ticket transfers or credits may be offered at the discretion of the event promoter.
– Tickets are confirmed instantly at time of purchase.
Table & VIP Bookings:
– Deposits are non-refundable unless the event is cancelled or declined by the promoter.
– Remaining balances are paid on arrival or in-app, depending on venue policy.
– Entry is conditional upon venue-specific rules including dress code and guest ratios.
– Tables require an upfront deposit to secure your booking. The remaining balance is due upon arrival.
Event Cancellations:
– If an event is cancelled, a full refund (excluding booking fees) will be issued.
How Refunds Work:
– Refunds (if applicable) are processed via Stripe within 5–10 business days.
– Stripe’s processing fees are non-refundable.
Users are encouraged to review all event terms and descriptions before booking.
8. Promoter Responsibilities
Promoters are responsible for the accuracy of event listings and direct communication with guests.
Promoters indemnify the Company against any claims related to their events, conduct, or refund disputes.
9. Non-Solicitation Clause
Users agree not to arrange bookings outside the Platform for 12 months after a Platformfacilitated booking. Violation may result in suspension or legal action.
10. User Reviews & Code of Conduct
Users may post reviews provided they are fair, respectful, and not misleading.
The Company reserves the right to remove content violating conduct standards.
11. Liability Limitations
We do not guarantee event success, venue access, or user interactions.
We are not liable for damages or losses from bookings or services. Maximum liability is limited to total fees paid by the user in the last 12 months.
12. Dispute Resolution
Users may resolve disputes through local courts where legally required. This does not limit statutory rights under applicable law.
13. Intellectual Property
Users retain ownership of content they submit, but grant the Company a non-exclusive, royaltyfree license to use such content for promotional and operational purposes.
14. Data Use & Privacy
Use of the Platform is subject to our Privacy Policy. By using the Platform, users consent to our use of their data accordingly.
12. Contact Information
For questions, contact: support@thelifestyleaccess.com