Refund Policy
The Lifestyle Access Limited
By confirming a booking or purchase, you agree to the terms of this Refund Policy as part of our Terms & Conditions.
1. General Ticket Bookings
– All ticket purchases are non-refundable unless the event is cancelled.
– Refunds are not issued for scheduling conflicts, travel issues, or personal circumstances.
– Booking/service fees are non-refundable under any circumstances.
– Ticket transfers or credits may be offered at the discretion of the event promoter. Requests must be made via in-app support or promoter chat.
– Tickets are confirmed instantly at time of purchase.
2. Table & VIP Bookings
– Most table bookings require an upfront deposit to secure the reservation.
– Deposits are non-refundable unless the booking is declined by the promoter or the event is cancelled.
– The remaining balance may be paid on arrival or through the app, depending on the venue’s policy.
– Entry is subject to guest ratios, dress code, and entry terms. No refund will be issued for denied entry if terms are breached.
– Tables require a deposit and the remaining balance is due upon arrival.
3. Event Cancellations
– If an event is cancelled, a full refund of the ticket price or table deposit will be issued.
– Booking fees will not be refunded unless otherwise stated.
4. How Refunds Work
-Refunds (where applicable) are processed via Stripe within 5–10 business days. The original payment method will be used. Refunds will only include the base ticket or table amount unless otherwise stated.
-Please note that all service or booking fees (e.g., a £1 platform fee) are non-refundable under any circumstances. This applies even in the event of a full or partial ticket refund. These fees cover transaction processing and platform maintenance costs.
-Stripe processing fees are also non-refundable per Stripe’s policy. Please refer to our fee breakdown by region.
5. Stripe Standard Transaction Fees by Region
| Region | Domestic Cards | International Cards | Currency Conversion |
|---|---|---|---|
| United Kingdom | 1.5% + 20p | 2.5% + 20p | +2% |
| European Economic Area | 1.5% + €0.25 | 3.25% + €0.25 | +2% |
| United States | 2.9% + $0.30 | 3.9% + $0.30 | +1% |
| Canada | 2.9% + C$0.30 | 3.9% + C$0.30 | +2% |
| Australia | 1.75% + A$0.30 | 3.5% + A$0.30 | +2% |
| New Zealand | 2.7% + NZ$0.30 | 3.7% + NZ$0.30 | +2% |
| Singapore | 3.4% + S$0.50 | 3.4% + S$0.50 | +2% |
| Hong Kong | 3.4% + HK$2.35 | 3.4% + HK$2.35 | +2% |
| Brazil | 3.99% + R$0.39 | 4.99% + R$0.39 | +2% |
| Japan | 3.6% | 3.6% | +2% |
6. Fraud & Chargebacks
– Fraudulent chargebacks will result in account review and possible suspension.
– Promoters and venues may use Stripe Radar and risk tools to block high-risk payments.
– We encourage users to read all event descriptions and entry terms before booking.
7. Legal Jurisdiction
This policy is governed by the laws of England and Wales. By purchasing through The Lifestyle Access, you agree to the jurisdiction of the courts of England and Wales for any disputes.
8. Contact Information
For refund-related enquiries, contact: support@thelifestyleaccess.com