Privacy Policy
The Lifestyle Access Limited
1. Introduction
Welcome to The Lifestyle Access Limited (“Company,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and mobile application (the “Platform”). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of personal data:
A. Information You Provide:
– Name
– Email address
– Phone number
– Payment details (processed via third-party payment providers)
– Profile details (username, profile picture, preferences)
– Booking history
B. Information Collected Automatically:
– Device information (IP address, browser type, operating system)
– Location data (if permission granted)
– App usage statistics
– Cookies and tracking technologies (see Section 6)
C. Information from Third Parties:
– Payment service providers (e.g., transaction data)
– Social media platforms (if you register via Facebook, Google, etc.)
– Venues and promoters you interact with on our Platform.
3. How We Use Your Information
We process personal data based on the following legal bases:
– Contractual Necessity
– Legitimate Interests
– User Consent
– Legal Compliance
Uses include:
– Providing and improving services
– Processing secure payments
– Fraud detection
– Communication regarding accounts and promotions (with consent)
– Compliance with legal obligations.
4. How We Share Your Information
We do not sell personal data. We may share it with:
A. Service Providers:
– Payment processors (e.g., Stripe, PayPal)
– Data analytics services (e.g., Google Analytics)
B. Venues & Promoters:
– Contact details to facilitate reservations
C. Legal & Compliance:
– Law enforcement, legal claims
– Fraud and security risk management
D. Chargebacks & Payment Disputes:
– Third-party processors may handle dispute resolution.
5. Data Storage & Security
Security measures include:
– SSL encryption
– Restricted access to personal data
– Regular security audits
Data Retention:
– Account & Booking Data: Up to 5 years
– Payment Data: 7 years (legal requirements)
– Marketing Data: Until user opts out
– Legal Records: As required by law
6. Cookies & Tracking Technologies
Cookies are used to:
– Enhance user experience
– Analyse traffic and usage
– Deliver personalised ads
You may disable cookies via browser settings, though this may affect functionality.
7. Users' Rights & Data Control
Users may:
– Access and update personal data
– Request deletion (subject to legal obligations)
– Opt-out of marketing
– Restrict processing in certain cases
Global Opt-Out (GDPR, CCPA, etc.):
– Object to profiling or data use for marketing
– Withdraw consent where applicable
8. Cross-Border Data Transfers
We may transfer data internationally. For EU users, we use Standard Contractual Clauses (SCCs) to comply with GDPR. Other safeguards are applied based on local laws.
9. Third-Party Links & Services
Our Platform may contain links to third-party services. We are not responsible for their privacy practices. Please review third-party privacy policies before interacting with them.
10. Childrens' Privacy
Our Platform is not for users under 18. We do not knowingly collect data from minors. Any detected minor data will be deleted.
11. Changes to This Privacy Policy
We may update this Policy periodically. Changes are posted with the updated date. We will notify users if material changes occur.
12. Contact Information
For privacy-related enquiries, contact: support@thelifestyleaccess.com