Policy Hub

1. INTRODUCTION

Welcome to The Lifestyle Access Limited (“Company,” “we,” “our,” “us”). By accessing or using our website and mobile application (the “Platform”), you agree to be bound by these Terms & Conditions (“Terms”).

2. DEFINITIONS

Platform: The website and mobile application owned and operated by The Lifestyle Access Limited.
Users: Any individual or entity registered on the Platform.
Venues: Nightclubs, bars, and establishments listed on the Platform.
Promoters: Third-party users who facilitate event promotions and bookings.
Bookings: Reservations made through the Platform.
Third-Party Payment Provider: The external payment processor handling financial transactions.

3. JURISDICTION & GOVERNING LAW

These Terms are governed by the laws of England and Wales. Users may have additional consumer rights under their local laws which these Terms cannot override.

4. USER ACCOUNTS & REGISTRATION

Users must register an account to access key Platform features.
Users must provide accurate, up-to-date information and are responsible for safeguarding login credentials.
We reserve the right to suspend or terminate accounts at our discretion.

5. MINIMUM AGE REQUIREMENT

The Platform is only available to users who are 18 years or older. By registering, you confirm you meet this requirement.

6. PAYMENT TERMS

Payments are processed via a Third-Party Payment Provider.
Funds are temporarily held before transfer to the relevant venue or promoter.
The Company may charge a platform/service fee, disclosed at checkout. This fee is non-refundable unless otherwise stated.
We are not liable for disputes between users and venues/promoters. Chargebacks may lead to account restrictions.

7. REFUNDS & CANCELLATIONS

This Platform operates under a global refund policy. By confirming a booking, users agree to the following terms:

General Ticket Bookings:
– All ticket purchases are non-refundable unless the event is cancelled.
– Refunds are not issued for personal scheduling conflicts or travel issues.
– Booking/service fees are non-refundable under any circumstances.
– Ticket transfers or credits may be offered at the discretion of the event promoter.
– Tickets are confirmed instantly at time of purchase.

Table & VIP Bookings:
– Deposits are non-refundable unless the event is cancelled or declined by the promoter.
– Remaining balances are paid on arrival or in-app, depending on venue policy.
– Entry is conditional upon venue-specific rules including dress code and guest ratios.
– Tables require an upfront deposit to secure your booking. The remaining balance is due upon arrival.

Event Cancellations:
– If an event is cancelled, a full refund (excluding booking fees) will be issued.

How Refunds Work:
– Refunds (if applicable) are processed via Stripe within 5–10 business days.
– Stripe’s processing fees are non-refundable.

Users are encouraged to review all event terms and descriptions before booking.

8. PROMOTER RESPONSIBILITIES

Promoters are responsible for the accuracy of event listings and direct communication with guests.
Promoters indemnify the Company against any claims related to their events, conduct, or refund disputes.

9. NON-SOLICITATION CLAUSE

Users agree not to arrange bookings outside the Platform for 12 months after a Platform-facilitated booking. Violation may result in suspension or legal action.

10. USER REVIEWS & CODE OF CONDUCT

Users may post reviews provided they are fair, respectful, and not misleading.
The Company reserves the right to remove content violating conduct standards.

11. LIABILITY LIMITATIONS

We do not guarantee event success, venue access, or user interactions.
We are not liable for damages or losses from bookings or services. Maximum liability is limited to total fees paid by the user in the last 12 months.

12. DISPUTE RESOLUTION

Users may resolve disputes through local courts where legally required. This does not limit statutory rights under applicable law.

13. INTELLECTUAL PROPERTY

Users retain ownership of content they submit, but grant the Company a non-exclusive, royalty-free license to use such content for promotional and operational purposes.

14. DATA USE & PRIVACY

Use of the Platform is subject to our Privacy Policy. By using the Platform, users consent to our use of their data accordingly.

15. CONTACT INFORMATION

For questions, contact: 

Get in Touch

1. INTRODUCTION

Welcome to The Lifestyle Access Limited (“Company,” “we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and mobile application (the “Platform”). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect the following types of personal data:

A. Information You Provide:
– Name
– Email address
– Phone number
– Payment details (processed via third-party payment providers)
– Profile details (username, profile picture, preferences)
– Booking history

B. Information Collected Automatically:
– Device information (IP address, browser type, operating system)
– Location data (if permission granted)
– App usage statistics
– Cookies and tracking technologies (see Section 6)

C. Information from Third Parties:
– Payment service providers (e.g., transaction data)
– Social media platforms (if you register via Facebook, Google, etc.)
– Venues and promoters you interact with on our Platform.

3. HOW WE USE YOUR INFORMATION

We process personal data based on the following legal bases:
– Contractual Necessity
– Legitimate Interests
– User Consent
– Legal Compliance

Uses include:
– Providing and improving services
– Processing secure payments
– Fraud detection
– Communication regarding accounts and promotions (with consent)
– Compliance with legal obligations.

4. HOW WE SHARE YOUR INFORMATION

We do not sell personal data. We may share it with:

A. Service Providers:
– Payment processors (e.g., Stripe, PayPal)
– Data analytics services (e.g., Google Analytics)

B. Venues & Promoters:
– Contact details to facilitate reservations

C. Legal & Compliance:
– Law enforcement, legal claims
– Fraud and security risk management

D. Chargebacks & Payment Disputes:
– Third-party processors may handle dispute resolution.

5. DATA STORAGE & SECURITY

Security measures include:
– SSL encryption
– Restricted access to personal data
– Regular security audits

Data Retention:
– Account & Booking Data: Up to 5 years
– Payment Data: 7 years (legal requirements)
– Marketing Data: Until user opts out
– Legal Records: As required by law

6. COOKIES & TRACKING TECHNOLOGIES

Cookies are used to:erter– Enhance user experience
– Analyse traffic and usage
– Deliver personalised ads

You may disable cookies via browser settings, though this may affect functionality.

7. USERS’ RIGHTS & DATA CONTROL

Users may:
– Access and update personal data
– Request deletion (subject to legal obligations)
– Opt-out of marketing
– Restrict processing in certain cases

Global Opt-Out (GDPR, CCPA, etc.):
– Object to profiling or data use for marketing
– Withdraw consent where applicable

8. CROSS-BORDER DATA TRANSFERS

We may transfer data internationally. For EU users, we use Standard Contractual Clauses (SCCs) to comply with GDPR. Other safeguards are applied based on local laws.

9. THIRD-PARTY LINKS & SERVICES

Our Platform may contain links to third-party services. We are not responsible for their privacy practices. Please review third-party privacy policies before interacting with them.

10. CHILDREN’S PRIVACY

Our Platform is not for users under 18. We do not knowingly collect data from minors. Any detected minor data will be deleted.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Policy periodically. Changes are posted with the updated date. We will notify users if material changes occur.

12. CONTACT INFORMATION

For privacy-related enquiries, contact: 

https://thelifestyleaccess.com/get-in-touch/

1. General Ticket Bookings
– All ticket purchases are non-refundable unless the event is cancelled.

– Refunds are not issued for scheduling conflicts, travel issues, or personal circumstances.
– Booking/service fees are non-refundable under any circumstances.
– Ticket transfers or credits may be offered at the discretion of the event promoter. Requests must be made via in-app support or promoter chat.
– Tickets are confirmed instantly at time of purchase.
– By confirming a booking or purchase, you agree to the terms of this Refund Policy as part of our Terms & Conditions.

2. Table & VIP Bookings

– Most table bookings require an upfront deposit to secure the reservation.
– Deposits are non-refundable unless the booking is declined by the promoter or the event is cancelled.
– The remaining balance may be paid on arrival or through the app, depending on the venue’s policy.
– Entry is subject to guest ratios, dress code, and entry terms. No refund will be issued for denied entry if terms are breached.
– Tables require a deposit and the remaining balance is due upon arrival.

3. Event Cancellations

– If an event is cancelled, a full refund of the ticket price or table deposit will be issued.
– Booking fees will not be refunded unless otherwise stated.

4. How Refunds Work

-Refunds (where applicable) are processed via Stripe within 5–10 business days. The original payment method will be used. Refunds will only include the base ticket or table amount unless otherwise stated.

-Please note that all service or booking fees (e.g., a £1 platform fee) are non-refundable under any circumstances. This applies even in the event of a full or partial ticket refund. These fees cover transaction processing and platform maintenance costs.

-Stripe processing fees are also non-refundable per Stripe’s policy. Please refer to our fee breakdown by region.

5. Stripe Standard Transaction Fees by Region

6. Fraud & Chargebacks

– Fraudulent chargebacks will result in account review and possible suspension.
– Promoters and venues may use Stripe Radar and risk tools to block high-risk payments.
– We encourage users to read all event descriptions and entry terms before booking.

7. Legal Jurisdiction

This policy is governed by the laws of England and Wales. By purchasing through The Lifestyle Access, you agree to the jurisdiction of the courts of England and Wales for any disputes.

8. CONTACT INFORMATION

For privacy-related enquiries, contact:

https://thelifestyleaccess.com/get-in-touch/

1. Guestlist Access
Guestlist access is provided at the discretion of the venue or promoter. Inclusion on a guestlist does
not guarantee entry.
All guests must arrive on the correct date, within the specified arrival time window, and in line with
the venue’s dress code and entry requirements. Failure to meet these conditions may result in refused entry.

2. Arrival Time
Guestlists are time-sensitive. Guests arriving late may lose guestlist privileges. Venues reserve the
right to close guestlists at any time due to capacity limits, crowd control, or operational
requirements. Arrival times are set by the venue and must be respected.

3. Entry & Door Policy
Final entry decisions are always made by the venue. This includes, but is not limited to: dress code,
behaviour, group size, venue capacity, age restrictions, and local licensing regulations. The
Lifestyle Access cannot override a venue’s door decision.

4. Payment & Charges
Guestlist access may be free of charge, require a door charge, or require a minimum spend
(venue-dependent). Any applicable charges are payable directly to the venue unless otherwise
stated.

5. Changes & Cancellations
Guestlists are subject to change. Venues may amend guestlist conditions, remove guestlist access,
or cancel guestlists entirely. Such changes may occur without prior notice due to operational
reasons.

6. No-Show Policy
Repeated no-shows may result in removal from future guestlists or restricted access to bookings on
the platform. This policy helps maintain fair access for all users.

7. Liability
The Lifestyle Access acts solely as a booking and access platform. We are not responsible for entry
refusal, enforcement of venue policies, or changes made by the venue or promoter.

1. Eligibility

* The “Referrer” must be an existing user of the app.
* The “Referred” person must be a new user who downloads and registers via the Referrer’s unique referral link or code.
* Self-referrals or fake accounts are prohibited and will void the reward.

2. Qualifying Action

The referral becomes valid only once the following steps are completed:

2.1 The Referred user downloads and registers on the app using the Referrer’s unique link or code.

2.2 The Referred user makes a booking (table or ticket) through the app.

3. The booking is confirmed and the QR code is scanned or verified at the venue.

Only after the booking is successfully validated will the referral be considered “qualified” and eligible for a reward.

4. Reward Structure

Once the qualifying action is completed, the Referrer receives a reward — this may be in the form of *app credit, a voucher, or a percentage of the referred booking**.
Rewards are typically processed within *14 days** after booking confirmation.
* The Referred user may also receive a one-time welcome reward (optional).
Rewards are *non-transferable** and cannot be exchanged for cash.
A limit may be applied to the number of referrals per user (for example, *up to 20 referrals per year**).

5. Tracking and Attribution

* Each Referrer will have a unique referral link or code to share.
* The system automatically tracks when a new user registers or books using that link or code.
* Rewards will only be issued once the booking is valid, completed, and no refund or cancellation has been made.

6. Disqualification & Fraud

Referral rewards will be *void** if the referred booking is cancelled or refunded.
* Fraudulent behaviour such as self-referrals, fake profiles, or automated account creation will lead to immediate disqualification.
The Lifestyle Access reserves the right to *suspend, amend, or terminate** the referral programme at any time and without prior notice.

7. Changes and Termination

* These terms may be updated periodically. Users will be notified of significant changes via the app or email.
Unclaimed rewards may *expire after 60 days** from the date they were earned.

8. Tax & Legal

* Users are responsible for any tax obligations resulting from referral rewards.
The referral programme is governed by the *laws of England and Wales**.

9. Use of Data

Personal data collected for tracking referrals will be managed in accordance with *The Lifestyle Access Privacy Policy**.

10. CONTACT INFORMATION

For questions, contact: 

https://thelifestyleaccess.com/get-in-touch/