- Name
- Email address
- Phone number
- Payment details (processed via third-party payment providers)
- Profile details (username, profile picture, preferences)
- Booking history
- Device information (IP address, browser type, operating system)
- Location data (if you grant permission)
- App usage statistics
- Cookies and tracking technologies (see Section 6)
- Payment service providers (e.g., transaction data)
- Social media platforms (if you register via Facebook, Google, etc.)
- Venues and promoters you interact with on our Platform.
- Contractual Necessity To process bookings, transactions, and account management.
- Legitimate Interests To prevent fraud, enhance security, and improve services.
- User Consent For marketing communications and optional features.
- Legal Compliance To meet financial, tax, and regulatory obligations
- Providing and improving services
- Processing secure payments
- Fraud detection and security measures
- Communication regarding accounts and promotions (where consent is provided)
- Compliance with legal obligations.
- Payment processing (e.g., Stripe, PayPal)
- Data analytics (e.g., Google Analytics)
- Customer support services
- Contact details shared to facilitate reservations.
- Compliance with law enforcement requests.
- Protection against fraud and security risks.
- The Third-Party Payment Provider investigates disputes and chargebacks.
- Excessive chargebacks may result in account restrictions.
- Restricted Access Limited personnel access to sensitive data.
- Regular Security Audits Ensuring compliance and vulnerability detection.
- Account & Booking Data: Retained for up to 5 years.
- Payment Data: Retained for 7 years (as per legal requirements).
- Marketing Data: Retained until the user opts out.
- Legal Records: Retained as required by law for compliance purposes.
- Enhance user experience.
- Analyze traffic and site usage.
- Deliver personalized ads (if applicable).
- Users may disable cookies via browser settings.
- Disabling cookies may limit platform functionality.
- Access and update personal data.
- Request data deletion (subject to legal obligations).
- Opt-out of marketing communications.
- Restrict processing in certain situations.
- Users may opt out of data processing for marketing and profiling.
- Users may request deletion or restriction of data sharing where applicable.
- For EU users, Standard Contractual Clauses (SCCs) are used to comply with GDPR.
- Other safeguards are implemented as required by local laws.
- We do not control their privacy policies.
- Users should review third-party policies before engaging with them.
- We do not knowingly collect data from minors.
- Any detected minor data will be deleted.
- The last updated date will reflect changes.
- Users will be notified if significant updates occur.